DOMESTIC SHIPPING 

Most of the orders are shipped in 48hr. Exceptions are large custom orders for which handling time is 3-5 days.

All orders are shipped via United States Postal Service (USPS) according to the purchase receipt. We offer the following shipping services:

• USPS First Class Mail: 3-7 business days
• USPS Priority Mail: 2-3 business days
• USPS Express Mail: 1-2 business days

Insurance is included by default with USPS Priority Mail and USPS Express Mail.  Unless otherwise requested, insurance for USPS First Class Mail will only be applied to orders totally over $100 USD.  Signature confirmation available upon request.

INTERNATIONAL SHIPPING

Currently we ship internationally to 17 selected countries (please check if your is included)

SHIPPING CONFIRMATION

Upon creating the shipping label for your order, you will receive an automatic email from our shop with the shipping confirmation and tracking number.  Please allow 24 hours for any additional updates on the shipping carrier website for tracking.  Please contact me if you’d like to have signature confirmation (you must be present for delivery and sign).

ITEM NOT RECEIVED / LOST / DELAYED

Pitka Leather is not responsible for any lost or damaged packages.  If the package is insured, we get in touch with the shipping carriers for the dues and have this order replaced or refunded.

If a package is marked as “delivered” by USPS but you have not received the package, Pitka Leather cannot be held responsible.  

Delayed packages have a chance of being received.  If you notice this on the tracking, please contact us immediately.  We will make a claim with USPS to locate and deliver your package if possible.

In the event of a package being returned to our shop, we will email you immediately.  Unless a mistake was made on our part, additional shipping charges will be covered by the buyer.

Please contact us as soon as possible with any delayed, lost, or damaged packages.  We will do all we can to help.