Thank you for your purchase. We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or an exchange. (Personalized items made per your order are not included, unless we made a mistake).

To return item(s) please contact us at jip@pitkaleather.com for RMA(Return Merchandise Authorization) number.

Returned item must be unused and postmarked within 30 days of the purchase date. Please ship unused items to:

Pitka Leather LLC

1008 Harvard Ln

Allen TX 75002

We cannot provide return shipping label. If we made mistake, please ship your return via USPS First class mail and we will refund your shipping in full.
Thank you, We appreciate your business.

Pitka Leather 

You can always contact us for any return question at jip@pitkaleather.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items)Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at jip@pitkaleather.com.